Chieni supermarket is a growing retail chain that started operations in Nyeri. The supermarket has expanded its operations in 3 other branches located in Laikipia, Nanyuki, and Narumoro. Cheini’s stores are pocket-friendly and offer affordable yet quality product line-up to suit customer needs cutting across various categories as continuously demanded by the industry. Chieni supermarket started using CORE POS in September 2020.
The Challenge
At first, like most retailers, Chieni Supermarket used a traditional system to register and calculate daily transactions at the point of sale. This only accepts cash payments locking out customers who make credit purchases as well as credit card purchases, and human error often impacted the integrity of the reports at the till. Three years ago, the retailer decided to leave behind the manual system and adopt a digital technology approach instead.
Cheini Supermarket initially switched to an alternative Retail Management Software provider in January 2016 but found they were still experiencing difficulties in Stock Management issues and software insecurity after using it for several years. According to Chieni’s Supermarket Director, Mr Wainaina, there were issues with the system consistently crashing, as well as a lack of support. In addition, the Inventory Management module was inaccurate causing shortages and overages which caused a lot of problems with the inventory as well as cash discrepancies in the till.
According to Mr Wainaina “Instead of saving us time, this system was wasting it and with the system issues taking a long time to be addressed, Mr. Wanaina knew it will…
